FAQ

Private vaults like Capital Vaults often provide higher security standards than traditional banks. While banks offer basic lockers, our facility is SIRA-regulated and features Grade 7-2 reinforced steel, which is resistant to explosives and advanced drilling. Unlike banks, we offer 24/7 access and fully anonymous service without requiring a local bank account.

No. At Capital Vaults, we cater to residents, tourists, and international investors. You can secure a vault using only a valid Passport or Emirates ID. This makes our services ideal for visitors transit through Dubai who need to secure high-value assets like gold or watches.

Rental prices in Dubai vary by size. At Capital Vaults, our annual plans start from approximately AED 3,600 for medium boxes, AED 4,800 for large units and AED 7,200 for extra large boxes. We offer flexible terms, including 3-month, 6-month, and annual contracts, with no hidden security deposits.

Yes. Capital Vaults utilizes an 24/7 on-site security that allows clients to access their boxes 24/7/365, including public holidays. You do not need to book an appointment or wait for bank staff; your box is delivered to a private viewing room via biometric authentication.

Yes. Every box at Capital Vaults includes a base insurance policy. We also offer customizable insurance upgrades through leading global and local underwriters to cover high-value bullion, heirloom jewelry, or cash, providing peace of mind that bank lockers often lack.

Yes. For maximum safety, Capital Vaults is directly linked to the Dubai Police and the Security Industry Regulatory Authority (SIRA). Our facility features 24/7 guard presence, seismic sensors, and live-monitored CCTV that meets the highest UAE government security protocols.

In compliance with UAE law, you cannot store explosives, flammable materials, liquid chemicals, weapons, or illegal narcotics. However, you are welcome to store cash, gold, crypto-wallets, title deeds, and luxury collectibles with total discretion.

Our “Zero-Knowledge” security protocol uses a three-factor authentication process: Fingerprint biometrics, a unique key for user only, and a physical high-security key. This ensures that even our staff cannot access your box—only the registered owner or their legal nominee can.

Yes, you can register a co-holder or a nominee. Both parties must undergo the initial biometric registration at our Dubai facility. Once registered, your nominee can access the box independently, which is a vital service for family estate planning and business partners.

Dubai is a global gold hub, and storing bullion at a dedicated private vault is the gold standard. Capital Vaults provides climate-controlled environments to prevent the degradation of documents and specialized high-weight capacity lockers specifically designed for gold bars and coins.

Security is our priority; therefore, we do not keep master keys. If you lose your unique key, we must perform a professional “drill-out” in your presence, overseen by a security officer. A fee applies for lock replacement and key re-issuance to maintain the integrity of your vault.